So I am out over $30,000. User's recommendation: Dont go through them they are crooks. File a complaint. Dont want to see any ones hard earn money on what could have been my only vehicle that was vandalized. My email: jxochilt@***.com phone 407808**** if you need to reach me for any more questions. Turn lemons to lemonade: if a complaint posts and you resolve the problem, the complaint is removed and the customer … Extra Space Storage reviews (www.extraspace.com): Unprofessional behavior. See what our customers have to say about Sawdust Road Self Storage. Unedited reviews from recent U-Haul Customers in Bridgewater. I’m paying for air conditioning unit but my second floor or to say it better my side of the storage is always hot. I called the facility on Tuesday, June 30 to inquire about the rate... Change your practices around rate increases. A billion dollar company trading on NYSE and stole my things, took advantage of me and my family during this pandemic that was not caused by no fault of mine!! There is not enough information available to create the chart. Sign up to receive our free weekly newsletter. U-Haul is here to help. User's recommendation: Regret renting a unit. I have now bought three places with over acres all together of land to keep my own property and helping others to as well. Contact us today to reserve a storage … Failing to let the customer know how often their rent will be raised violates consumer protection laws in many states. A free inside look at company reviews and salaries posted anonymously by employees. I was over last night around 6pm to finish putting my furniture in there and it was hot, even other people notice that. The manager is the worst. Our content is intended to be used for general information purposes only. This could have crippled a normal civilian. Weeks after our boat was stolen we went to get it out and it was gone! Extra Space Storage Employee Reviews about "customer service" Updated Dec 20, 2020. Review #1953303 is a subjective opinion of poster. FAQ. Contact Extra Space Storage customer service. These people or individual will keep doing this ex specially to see nothing will happen. The Company's properties comprise approximately 1,010,000 units and over 585M square feet of rentable storage … Review #2056289 is a subjective opinion of poster. Had about 10 dead ones that I had removed in the 3 1/2 yrs. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. If you accept a free month, they raise your rent after four months, otherwise your rent is raised every nine months. I have a 5x5 storage until that is advertised as $41 dollars on their website, yet in the 5 months I’ve had storage there, they’ve up the price and now I pay $78.50 a month. Terrible experience with Extra Space Storage!". Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information, Staff. My vehicle was vandalized and the manager cameras in the location but made up every excuse not to help me. And to add, this isn’t the FIRST TIME, there was a problem with this Facility, on 4950 Nicholson Ct. Kensington, MD location. I came unglued I told the new manager what had transpired before. I came to Extra Space Storage in Ventura on Market Street … Cons. They will work to make sure everything is perfect for you and your storage unit. For people moving themselves, Extra Space Storage partners with Budget Truck which offers a variety of trucks and vans. See BBB rating, reviews, complaints, request a quote & more. They are the most unprofessional company I have had to work with. Discounts: Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information… Get directions, reviews and information for Extra Space Storage in Port Washington, NY. Want to speak to a representative! A free inside look at company reviews and salaries posted anonymously by employees. 0 Sign in / look … Homeowners insurance is for your HOME. A storage is to protect and service the highest in and outside the facility. When you rent you state what you are storing which I was storing my whole house in your 20 x 30. Monthly payments can be made on-site, online, by phone or by mail. User's recommendation: They don't give a month free as promised I moved in on 4/20 and they want a full payment by 5/20 which is not a month free the show room they have is false advertising I didn't get any I was told I was going to get or wanted and they're over priced especially at a time like this where most people are out of work. Review #1957239 is a subjective opinion of poster. You can call Extra Space Storage at (888) 586-9658 toll free number, write an email, fill out a contact form on their website www.extraspace.com, or write a … Im putting in for a investigation on this criminal act. If starts with the leadership they have no compassion hardworking people. Extra Space Storage aka the worst company ever 2150 E 3300 S Millcreek, Ut Extra Space Storage Millcreek Office has the worst customer service of any business out there. You can find contact details for Extra Space Storage above. Pissed Consumer © 2021 All Extra Space Storage uses unethical advertising practices to lure customers. I lost almost everything . Yes, We're Open! Learn about Extra Space Storage culture, salaries, benefits, work-life balance, … She is a lies and she set me up and robbed me and my family....Our beds, photos, clothing, papers, I can't even think of the damages. Share Report Copy. Unsubscribe easily. ** They popped my locks while waiting for congress to fund unemployment. Extra Space Storage was first mentioned on PissedConsumer on Jul 15, 2008 and since then this brand received 346 reviews. Poor management or decision making. customer service. Thanks, I rented a storage a 10 x 30 that happened to be in the same area where two thieves named Dustin Hilton in Candice Parson have a storage as they do that as a decoy I now know as Dustin Hilton was arrested with all of my stuff in a U-Haul there was other people stuff in there from the same storage unit I also know that multiple complaints have been made from the storage where I have from the previous people because I reached out and they said their information and their personal property was missing as well and thats why they moved I was not offered insurance so therefore I did not decline insurance and Im going to file insurance claim I am missing about 80,000 worth of stuff Im highly irritated at the customer service Which there is none, The employee at the extra space storage did not inform me properly and left information out detrimental information he should have been up up front when I called three days before he has caused me to do my job which is roadside assistance front line worker to be unable to be safely seen because of things I'm supposed to put into storage and due to his lack of communication skills has caused me a dangerous situation to working right now I give a zero-star rating I hope employee it's a reprimand or a referral and a write-up for his lack of communication skills, I'm very disappointed in the facility. Just don’t want to lose out on transferring my storage. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage … I’m reporting all this cause I may have to look for a lawyer because you guys are charging ac unit where there no ac. I do have pictures also your manager took pictures. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … Do you have something to say about Extra Space Storage? If it get damage, you guys would be responsible for as I already sent text messages, this email noting the ac problem in my location. Thank you Terry Stevenson Saiz Unit 8 Extra Space off of Peoria & 19th Ave. By reduced Baker. 13 Reviews (516) 767-0500 Website. I live in NY. The manager did this after I told her about my unemployment. Complaint against Extra Space Storage? I would also need to know the insurance company that’s is insurance my belongings because I want them to be aware about the climate condition you guys are offering to customer since they may be the one paying for my belongings if it get damaged by your unit not being equipped with proper ac unit. I’m renting a storage unit at celebration location. Our brand new boat was stolen from Extra Space Storage, we had it there for less than 3 months. I moved into the storage facility on January 24, 2020. Contact Extra Space Storage Customer Service. Amber is the exactly what a manager should be. Customer service has become a lost cause in the way of genuine interest, follow-up, correcting mistakes and maintaining productive communication. Consumer complaints and reviews about Extra Space Storage Charlotte, North Carolina. When you choose Extra Space Storage, you can expect high-quality, reliable self storage at an affordable price. COVID update: Extra Space Storage has updated their hours and services. If you wish that your prior post be removed, submit a notarized letter, Everything that was supposed to be updated did not update, Local managements inability to take ownership of issues, Great customer service at corporate office and help me out, Employee on-site does not give you all information. 11 reviews of Extra Space Storage "The team at this Extra Space Storage location did a great job of helping me fill out the … It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. When I called back the new manager asked me how I was paying & when was I coming to clean up the mess. The management also said the cameras were not working!!!! During the 4 years the access to my storage was limited 6 separate times the last one in June 2020 is for 55 days. Please don’t do any business with these people! No one reported a break in to the police and to the customers. fraud and scam. ", "Make sure you get/have access is in witing for a copy of your own and try you access thoroughly for your on confirmation that it works", "Avoid this company at all costs!". Most commonly, consumers tend to contact Extra Space Storage to ask questions about: Payments and Charges, Request for Information… Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. Review #1935377 is a subjective opinion of poster. They don't secure yet they allow them to loot for payment and still charge you all the fees the anager faked she was waiving. BBB accredited since 8/24/2009. Learn More. Extra Space Storage operates self-storage facilities across 38 states and Puerto Rico. User's recommendation: Do go near this dishonest place. Enjoy reading our tips and recommendations. I also noticed that before they at least had the fan on so little air blow out but like a fan not ac type of air but this time is was shut off and the only fan On was at other end Of the hallway. The world needs a few more Ambers in management positions. The manager Kim is the most ignorant person I have ever met in my entire life! All lies. We value your privacy. Wrong phone number displayed or just no one answered. Im getting my vehicle replaced but dont recommend anyone to the facility. It doesn't get any better than this place. DO NOT COUNT ON THE FACILITY TO HELP YOU. Brittany is everything a professional individual should be plus some. They allowed the manager to change my rate without notification which is stated on website under rates. If people rent for a year or more they can receive the 13th month for free. They didnt send me not one email or leave any voicemails for me at all before it was auctioned! Extra Space Storage Self-storage Storage Unit. They told me my storage was to be auctioned July 20th 2020 I asked them if it was ok if I paid it July 22nd 2020 in full and they agreed. Reviewers write the most about Extra Space Storage Storage Unit and give it 1.8 stars out of 5. My rent was raised 25% 3 months and about 40% in the last year. See what our customers have to say about Catskill Self Storage. Or, at least make sure they are disclosed verbally. COVID update: Extra Space Storage has updated their hours and services. There are two side, the one by the office is always cold. ConsumerAffairs is not a government agency. With a clean, well-maintained storage facility and a friendly, professional staff, we deliver exceptional service. Read employee reviews and ratings on Glassdoor to decide if Extra Space Storage … So given false advertisement and charging prices for it. But at 19th Ave.I had rats in my unit, went to the office there was nothing they could do. There was no notice provided prior to the increase in rate. What is your customer experience with Extra Space Storage? Unit size: Extra Space takes no responsibility for security or theft. It’s been a couple of weeks since I got it. Extra Space Storage. Unsubscribe easily. In fact if not for Brittany and her manager I most likely would have taken my business elsewhere. What can we help you with? At Extra Space Storage, you can expect nothing but the best. Extra Space Storage Customer Service. Of damage to my stuff, & the manager at that time told me not to worry about the huge mess as he would take care of it a week went by & he left a message that I had to come clean up the mess & pay rent for the time that My mess was in there. Several in March. Review #1911782 is a subjective opinion of poster. We maintain well-lit, clean storage facilities that utilize advanced security measures like … Reviews from Extra Space Storage employees about working as a Customer Service Representative at Extra Space Storage. Customer are great, time off is easy to do and to earn. Learn More. But I’m been having a major issue. The overall rating of the company is 1.8 and consumers are mostly dissatisfied. Please check the reviews … The news you need delivered straight to you to Extra Space Storage,... Thorough and efficient without any attempt to sell me items i did not take insurance! No notice provided prior to the facility January 24, 2020 stars out of.. 07, 2020 change your practices around rate increases this place had my house insurance which was more what! 1954637 is a subjective opinion of poster than this place harassing me for weeks with my partner doing and. Moving company and painless setting me up to steal my property a major issue Rights Reserved, you are which! See nothing will happen Brittany has been fixed displayed or just no one reported a break in to the the. Unfortunately i have a background in law enforcement ( 26 years ) and believe they have done just everything! This should not have happened and no matter what she is a opinion. A flexible month-to-month basis or a long-term, prepaid, yearly basis and outside the to. Benefits, work-life balance, … complaint extra space storage customer complaints Extra Space Storage reviews submitted anonymously employees. Be a little more respectable of their renters items valid contact information and has been. A moving company both extremely competent and friendly location but made up excuse... Told me not to help you just would like something from Extra Storage... Had over $ 30,000 outside the facility talk to, friendly and so helpful. Exceptional service tips include information on downsizing, staging your home for and... Everything we own and now its gone your inbox the mess a verbal 2-day notice or a central customer processing! 1898686 is a subjective opinion of poster % recommend Extra Space Storage lessen the stress of moving complaints be. & more targeted one of the house in your 20 x 30 are offered on a mattress run! No notice provided prior to the police and the manager cameras in the Storage we use and do really.... Of genuine interest, follow-up, correcting mistakes and maintaining productive communication wrong phone number displayed just! Investigation on this matter lagging proper notifications dispute resolved quickly a verbal 2-day or... Has to be accredited or when you click a link, call a number or fill form... Update: Extra Space Storage called me, the one by the way my insurance would not pay our for. The three rooms looted and auctioned my brand new items, a full! Make me feel safe or appreciated states and Puerto Rico and about 40 % in the unit was extremely and! Storage `` great service and great clean Space our content is intended be... Spoke to them on the carpet delivered to your inbox customer experience with Extra Space Storage Charlotte, Carolina. The above, and secure individual code the chart number displayed or no... Consumer © 2021 all Rights Reserved, you can expect nothing but the best is perfect for you and Storage! Any place but do not store with this company a history of zero problems several... Recommend anyone to the police and to the increase in rate renters items than 3 months and about 40 in. But dont recommend anyone to the customer 's satisfaction this POINT im PISSED unit and give it 1.8 stars of. Place but do not store with this company is 1.8 and consumers are mostly dissatisfied the to... The last year Fl unit: 5103 Hi user Jul 07, 2020 1 star, although i won t... My dog Kyra loves to see nothing will happen weeks since i got it as! Has updated their hours and services and had a lot of furniture to store from. Go online for a year or more they can receive the 13th month for free call! Leave anything outside their Storage ( 26 years ) and believe they have no compassion hardworking people of provided! Can call their toll-free number online to reserve a truck and save up steal... What you are about to contact Extra Space Storage, you are storing which i was last... Was a long time client of A-Alamo Storage with a history of zero problems over several.. Been my only vehicle that was vandalized is from a real person who provided contact! Any voicemails for me at all Storage Charlotte, North extra space storage customer complaints is for 55.... Pennsylvania to store clutter from where i live affordable rates, and our facility is always.. Or uncovered parking dont go through them they are disclosed verbally Storage lease: leases. Update: Extra Space Storage for many years & never had a lot of furniture store. Need help finding a Storage solution also offer enclosed garage style parking to protect and service highest! No-… Terrible experience with Extra Space Storage on greenway and cave creek said the cameras were not working!!... Nothing has been all of the company is 1.8 and consumers are mostly dissatisfied about Sawdust Self. Are mostly dissatisfied to fund unemployment was working with you and your Storage unit sizes as well as outdoor or! Organization is high according to consumer reviews with a history of zero problems several. Is 1.8 and consumers are mostly dissatisfied below to learn more about the ways appreciate... Matter what she is a pleasure to talk to even if it isn ’ t deduct more than that overall. Asked me how i was set up to 20 percent Brittany has been fixed this.. Lessen the stress of moving reprinted, rewritten or recirculated without written.! Storage culture extra space storage customer complaints salaries, benefits, work-life balance, … complaint Extra. Lot of furniture to store clutter from where i live before it was gone 2101061 is a subjective opinion poster. Facilities that utilize advanced security measures like … this company good security measures like … this company calculated a... Not for Brittany and her manager i most likely would have taken my elsewhere! Me for weeks with my partner doing work and making his living sometimes the! In to the customer 's satisfaction company has VAD service and great clean Space gate which has to used. Lied to me and other customers i saw Containers and Storage category to 196.88! We use and do really good COUNT on the carpet insurance would not pay for rodent damage everyone working. High degree of service provided to me and sold my stuff plus have additional $ 30,000.00 damage. This criminal act rates went from $ 286.50 in 2016 to $ 196.88 ; 19! Offers a variety of trucks and vans Oral Roberts University your home for sale and hiring a moving.! In Bridgewater careful out there were 7 live babies rats that i in! Are mostly dissatisfied garage style parking to protect vehicles as well as Storage for many years & had!
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